Seamless Self-Service: Crafting Kiosk Experiences That Build Brand Loyalty


In today's fast-paced world, customer experience is paramount. Discover how effective kiosk UX can transform self-service into a positive brand interaction. We'll explore the key principles of touch interface design, ensuring your customers leave satisfied and more likely to return.

Panelists
Guy Carmeli
Founder and Owner
Pasta di Guy
Guy Carmeli is the founder and owner of Pasta di Guy, a fast-casual Italian restaurant concept known for its scratch-made pasta. After leaving a career in tech, he trained at Le Cordon Bleu in London, UK, and launched the brand in 2019 as a food truck in Tampa Bay. Today, Pasta di Guy has expanded to multiple locations across Florida and Indiana and is now actively franchising. Guy brings a unique blend of culinary expertise and operational insight, with a strong focus on delivering a great guest experience.
Filippo Fiori
Co-founder , CEO
Due'​ Cucina Italiana
Filippo Fiori, PhD is the Co-founder, CEO, and Head Chef of Due Cucina Italiana, a fast-casual restaurant concept dedicated to bringing authentic Italian cuisine to the U.S. A trained engineer with a PhD in Nuclear Science and Technology, Filippo applies his scientific expertise to perfecting pasta and baked goods, combining tradition with innovation. His journey spans from nuclear safety analysis to culinary consulting on a Chinese cooking TV show with over 400 million viewers. Passionate about making high-quality Italian food accessible, Filippo is a firm believer that cooking is an art refined by science and technology.
Rebecca Kahn
Senior Director of Master Franchising Operations for North America - Canada, USA, Mexico
Gong cha Global
Rebecca Kahn boasts a decade-long track record as a dynamic Franchise Business Leader. Her expertise lies in spearheading expansive operational field initiatives, orchestrating substantial portfolio acquisitions, overseeing restaurant development, and devising comprehensive operational strategies. Prior to joining the Gong cha team, Kahn served as the Franchise Business Partner overseeing the US Mid-Atlantic region at Burger King, where she played a pivotal role in steering the company's rebranding efforts and spearheading its digital transformation. Before her tenure at Burger King, Khan spent six years as a consultant specializing in enhancing operational efficiency and driving profitability for Subway franchisees.
Moderator
Tony Dawson
Chief Revenue Officer
INFI
Tony Dawson leads INFI’s revenue organization—including sales, marketing, alliances, and account management—backed by more than 30 years of experience in software and go-to-market leadership. Throughout his career, Tony has founded and led high-performing direct and channel sales teams, contributing to successful exit events at Netscape, SuccessFactors, Coupa, and six additional companies. Prior to and during his technology career, Tony served as an officer in the U.S. Army, and pursued extensive education at Cal Poly, UC Berkeley, Stanford, and other universities. Tony’s track record of scaling teams, accelerating revenue, and guiding organizations through high-growth stages makes him a critical force in driving INFI’s next chapter of expansion and market leadership.
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