Agenda 2025

All attendees, sponsors and speakers must check in at the registration desk and pick up a name badge. Please wear your badge at all times during the Summit.

Spend some time in our Expo Hall, where you'll learn about products and services dedicated to improving your company's operations.

The Expo Hall will be open throughout the entire event.

Join us at the start of the Expo for a chance to network with attendees, speakers, and sponsors over cocktails and hors d’oeuvres.

In today's fast-paced world, customer experience is paramount. Discover how effective kiosk UX can transform self-service into a positive brand interaction. We'll explore the key principles of touch interface design, ensuring your customers leave satisfied and more likely to return.

All industries from snack and beverages to retailers and restaurants are embracing automated retail as more than just a distribution channel. From smart vending machines in airports and gyms to micro-locations like co-working spaces and wellness clinics, automated retail offers 24/7 convenience, cost efficiency and powerful data insights. This session explores how AI, IoT, and consumer-driven trends are fueling the next wave of innovation, helping brands expand reach, optimize operations, and deliver the seamless, tech-driven experiences today’s customers expect.

The difference between a so-so rollout and a profitable national deployment is in the trenches of planning, testing, logistics, and both project and partner management. This exclusive panel, featuring deployers who have successfully managed large national kiosk rollouts, delves into the reality of deploying interactive automated solutions at a large scale. Panelists represent diverse deployment models—from a major retailer integrating thousands of self-order kiosks into their own stores to a specialized reseller managing complex multi-client rollouts of thousands of devices nationwide.

Each panelist will share case studies detailing their project's scope, the biggest unexpected logistical hurdles and the demonstrable ROI achieved. The discussion will focus on comparing and contrasting deployment strategies, balancing component standardization with localized needs, and the crucial role of the deployment partner. The session provides attendees with actionable blueprints for moving from a single proof-of-concept to a profitable, fully operational national automated footprint.

Elevate the customer experience and drive revenue in high-traffic environments like airports, hospitals, college campuses, hotels and large scale event venues. This session focuses on implementing strategic self-service solutions to meet the unique demands of these locations.

Step into the future of retail with innovative self-checkout technology. This session highlights cutting-edge kiosk solutions that seamlessly blend engaging customer interactions with streamlined self-service. Learn how these advancements are transforming the checkout experience and driving business growth.

Tap into the growing market of conscious consumers. This session explores how healthy, sustainable, and socially responsible vending can differentiate your business and attract a loyal customer base. Learn how to leverage these trends for a competitive advantage and increased profitability.

Join us to Jingle & Mingle with the exhibitors during a festive gathering designed to bring holiday cheer and meaningful connections together in one lively space! Attendees can discover new products and services, and enjoy a relaxed, joyful atmosphere filled with holiday music, seasonal snacks, and interactive games.

The pace of change in foodservice has never been faster, and innovation is no longer optional. Best-selling author and industry visionary Ira Blumenthal will share how operators and brands can move beyond “the way it’s always been done” to embrace new models, new technologies, and new mindsets. With fresh insights and thought-provoking strategies, he’ll challenge you to see disruption as opportunity and inspire you to build the future of foodservice by reimagining what’s possible. 

Join us for an evening of dinner and cocktails while you have the chance to Meet the Speakers and editors.

Did you want to talk to a speaker 1-1 after their session today but didn’t get a chance? Do you want to talk with one of our editors about having your content on one of our sites?

Now is your time! Some of our featured speakers and editors will have designated tables where you can chat in an informal setting with them and make that connection.

Free to all attendees, speakers and sponsors.

Anticipate customer needs and make informed business decisions. This session explores how AI can enable predictive analytics, allowing your kiosks to provide proactive service and personalized recommendations. Learn how to use AI to gain valuable insights into customer behavior and optimize your offerings.

Autonomous retail, whether in the form of micromarkets, grab-and-go kiosks, or checkout-free stores, is reshaping how customers access food, drinks, and essentials. By combining AI, sensors, and frictionless checkout, operators can offer 24/7 convenience, reduce staffing pressures, and unlock new revenue streams. This session will bring together end users from industries on the frontlines, including sports and entertainment venues, hotels, and casinos, to share how unmanned retail has changed their operations, guest satisfaction, and bottom line.

We’re closing out the show with a panel of industry visionaries sharing bold predictions for what’s next in unattended retail and self-service kiosks. From emerging tech to shifting consumer expectations, these thought leaders will break down the trends set to shape the year ahead — and what it means for your business.