Install It Right or Pay for It Later: The Hidden Risk of Poor Kiosk Lifecycle Management


Kiosks and automated retail devices are only as reliable as the strategy behind their installation, maintenance, and ongoing service. This session breaks down the real-world risks operators face when lifecycle management is treated as an afterthought—unexpected downtime, revenue loss, brand damage, and security exposure.

Attendees will learn what “good” looks like across install, preventative maintenance, and field service, and how a proactive approach protects uptime, customer experience, and ROI in high-traffic environments like retail stores, airports, and public venues.

Moderator
Chris Adamson
Chief Commerical Officer
Burroughs, Inc.
Chris Adamson assumed the role of Burroughs' Chief Commercial Officer in 2025 after successfully serving as Vice President of Sales & Business Development. Before joining Burroughs, Chris was leading an innovative services development and go-to-market consulting team within the Ricoh Americas Corporation. Over his 25-year tenure with Ricoh, both in Canada and the US, he held various leadership roles in sales, business development, product & services management, as well as divisional management positions in Information Technology, Technical Services, and Marketing. He was an influential leader and contributor to the development of Ricoh's Enterprise Software, IT Services, Managed Services, and Professional Services consulting practices, leading innovative change in the company's services strategy diversification and lifecycle services adjacency programs. Chris holds a Bachelor of Arts degree from Bishop's University in Quebec, Canada, and an MBA in Management from FIT.
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