Staffing Models Unveiled: Their Role in Shaping the Customer Experience


In the field onsite technical services, providers that employ an in-house team of service technicians often deliver a more consistent and standardized approach compared to those relying exclusively on 3rd Party contractors. This discussion explores how different staffing models influence service quality and shape the overall customer experience.

Presenter
Chris Adamson
Chief Commercial Officer
Burroughs
Chris Adamson assumed the role of Burroughs' Chief Commercial Officer in 2025 after successfully serving as Vice President of Sales & Business Development. Before joining Burroughs, Chris was leading an innovative services development and go-to-market consulting team within the Ricoh Americas Corporation. Over his 25-year tenure with Ricoh, both in Canada and the US, he held various leadership roles in sales, business development, product & services management, as well as divisional management positions in Information Technology, Technical Services, and Marketing. He was an influential leader and contributor to the development of Ricoh's Enterprise Software, IT Services, Managed Services, and Professional Services consulting practices, leading innovative change in the company's services strategy diversification and lifecycle services adjacency programs. Chris holds a Bachelor of Arts degree from Bishop's University in Quebec, Canada, and an MBA in Management from Florida Institute of Technology (FIT).
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