Agenda

All attendees, sponsors and speakers must check in at the registration desk and pick up a name badge. Please wear your badge at all times during the Summit.

Spend some time in our Expo Hall, where you'll learn about products and services dedicated to improving your company's operations.

Join us at the start of the Expo for a chance to network with attendees, speakers, and sponsors over cocktails and hors d’oeuvres.

Boost your vending revenue and build loyal customers! This session dives into practical marketing and loyalty program strategies specifically for automated retail. Learn how to leverage technology to drive sales, increase customer retention, and maximize your vending machine ROI.

In today's fast-paced world, customer experience is paramount. Discover how effective kiosk UX can transform self-service into a positive brand interaction. We'll explore the key principles of touch interface design, ensuring your customers leave satisfied and more likely to return.

Stay ahead of the curve with cutting-edge payment technology. This session delves into the technical aspects of POS integration and unaccompanied payment solutions for self-service kiosks. Learn how to implement these technologies for a secure and efficient payment environment.

Elevate the customer experience and drive revenue in high-traffic environments like airports, hospitals, college campuses, and large scale event venues. This session focuses on implementing strategic self-service solutions, including micromarkets and automated beverage services, to meet the unique demands of these locations. 

Tap into the growing market of conscious consumers. This session explores how healthy, sustainable, and socially responsible vending can differentiate your business and attract a loyal customer base. Learn how to leverage these trends for a competitive advantage and increased profitability.

Step into the future of retail with innovative self-checkout technology. This session highlights cutting-edge kiosk solutions that seamlessly blend engaging customer interactions with streamlined self-service. Learn how these advancements are transforming the checkout experience and driving business growth.

See how customer-centered design drives success in automation. Industry experts will present rapid 15-minute case studies, highlighting real-world wins and tangible results. Gain actionable insights to implement customer-first principles in your own automation projects.

Witness rapid-fire case studies from industry leaders! See real kiosk prototype challenges and solutions in action. Experts will present 15-minute mini-cases, showcasing their approaches to design, development, and user feedback. Learn practical strategies to refine your own kiosk ideas and accelerate your development process.

The Automation & Self-Service Awards are the official awards of the Automated Retail & Kiosk Innovation Expo and AutomationAndSelfService.com. The awards honor innovators who are leading the way in the advancement of automation and self-service technologies, including vending, kiosks, robotics and AI.

The annual Automation & Self-Service Awards program aims to inspire and educate companies on how automation and self-service technologies can enhance productivity and profitability while optimizing both the customer and employee experience.

Categories include:

• Best Vending Solution
• Best Kiosk Solution
• Best Use of Robotics
• Best Use of AI
• Responsible Innovation Award
• Influencer of the Year

Join us for an evening of dinner and cocktails while you have the chance to Meet the Speakers and editors.

Did you want to talk to a speaker 1-1 after their session today but didn’t get a chance? Do you want to talk with one of our editors about having your content on one of our sites?

Now is your time! Some of our featured speakers and editors will have designated tables where you can chat in an informal setting with them and make that connection.

Free to all attendees, speakers and sponsors.

Unlock new revenue streams and streamline operations. This session explores the practical benefits of transitioning to cashless and contactless payment systems in the amusement and coin-op industry. Learn how to enhance customer spending, reduce operational costs, and improve overall efficiency.

Anticipate customer needs and make informed business decisions. This session explores how AI can enable predictive analytics, allowing your kiosks to provide proactive service and personalized recommendations. Learn how to use AI to gain valuable insights into customer behavior and optimize your offerings.

As we wrap up the Expo, this heavy-hitter panel of industry thought leaders will comment on a variety of topics when it comes to self-service and the customer experience.