Agenda

As operators build on strong foundations in workplace and education, opportunities are opening in high-traffic transit hubs and retail spaces. To succeed, operators must move beyond a location-by-location approach and adopt a broader live, work, play mindset. This session explores how to align brand, placement, equipment, messaging, and experience to meet modern consumer expectations and create lasting engagement, not just transactional convenience.

In today's fast-paced world, customer experience is paramount. Discover how effective kiosk UX can transform self-service into a positive brand interaction. We'll explore the key principles of touch interface design, ensuring your customers leave satisfied and more likely to return.

Snack and beverage brands are embracing automated retail as more than just a distribution channel, it’s becoming a strategic growth engine. From smart vending machines in airports and gyms to micro-locations like co-working spaces and wellness clinics, automated retail offers 24/7 convenience, cost efficiency, and powerful data insights. This session explores how AI, IoT, and consumer-driven trends are fueling the next wave of innovation, helping brands expand reach, optimize operations, and deliver the seamless, tech-driven experiences today’s customers expect.

Stay ahead of the curve with cutting-edge payment technology. This session explores the technical aspects of POS integration and unaccompanied payment solutions for self-service kiosks, including how the growing adoption of Bitcoin is shaping new transaction methods and the increasing presence of ATM-like functionalities within these systems. Learn how to implement these technologies for a secure and efficient payment environment. 

Elevate the customer experience and drive revenue in high-traffic environments like airports, hospitals, college campuses, hotels and large scale event venues. This session focuses on implementing strategic self-service solutions to meet the unique demands of these locations.

Step into the future of retail with innovative self-checkout technology. This session highlights cutting-edge kiosk solutions that seamlessly blend engaging customer interactions with streamlined self-service. Learn how these advancements are transforming the checkout experience and driving business growth.

Tap into the growing market of conscious consumers. This session explores how healthy, sustainable, and socially responsible vending can differentiate your business and attract a loyal customer base. Learn how to leverage these trends for a competitive advantage and increased profitability.

The Automation & Self-Service Awards are the official awards of the Automated Retail & Kiosk Innovation Show. The awards honor innovators who are leading the way in the advancement of automation and self-service technologies, including vending, kiosks, robotics and AI.

The annual Automation & Self-Service Awards program aims to inspire and educate companies on how automation and self-service technologies can enhance productivity and profitability while optimizing both the customer and employee experience.

Categories include:

• Best Vending Solution
• Best Kiosk Solution
• Best Use of Robotics
• Best Use of AI
• Responsible Innovation Award
• Influencer of the Year

Anticipate customer needs and make informed business decisions. This session explores how AI can enable predictive analytics, allowing your kiosks to provide proactive service and personalized recommendations. Learn how to use AI to gain valuable insights into customer behavior and optimize your offerings.

Autonomous retail, whether in the form of micromarkets, grab-and-go kiosks, or checkout-free stores, is reshaping how customers access food, drinks, and essentials. By combining AI, sensors, and frictionless checkout, operators can offer 24/7 convenience, reduce staffing pressures, and unlock new revenue streams. This session will bring together end users from industries on the frontlines, including sports and entertainment venues, hotels, and casinos, to share how unmanned retail has changed their operations, guest satisfaction, and bottom line.

As we wrap up the show, this heavy-hitter panel of industry thought leaders will comment on a variety of topics when it comes to self-service and the customer experience.